Comprehensive Support

Oyster IMS provides full support for all projects and implementations carried out by our teams and will also take on product support for non-Oyster IMS implementations if required.

Our strength is in providing “Solution Support” which complements software maintenance by providing support, help and guidance for the actual implementation however it is configured or customised.
This kind of support is not available from the software vendors alone.

Benefits

All support is through the Oyster IMS Client Support Service, a dedicated portal offering self-service when required as well as full and transparent reporting of all support tickets.

The Oyster IMS Client Support Service always operates under a specific support agreement with agreed service levels and regular reporting of usage and performance. Many of our solution support contracts include on-site days and additional implementation services as part of the package, but all support clients benefit from preferential rates for consulting and development projects whilst under contract.