Oyster IMS worked as an intermediary between the software vendor and the records management department. We ensured that the business requirements were met when translating these into instructions for the technical implementation of the system. Identification of the requirements for end users of the records management system, followed by mapping out the existing processes of the matter files, deeds, wills and finance records. This allowed us to develop a thorough plan of what was needed and highlighted a number of inefficiencies in the existing working practices.
Oyster IMS went through the following procedures to help implement iManage Records Manager: